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Taking pictures for insurance claims: tangible proof for peace of mind

Taking pictures for insurance claims: tangible proof for peace of mind

2 months ago

·

6 min read

Written by

Parminder Singh

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It's hard to overstate the value of visual evidence in the dynamic world of the insurance industry. When unfortunate incidents occur, whether it's a car accident, property damage, or stolen belongings, documenting the aftermath through pictures can significantly impact the claims process.


Although insurance carriers usually have claims adjusters who come to the accident scene to record information, taking pictures for insurance claims has become a common practice, and for a good reason. Read on to learn how taking pictures for insurance claims can save the day and how to capture pictures for insurance companies.

Why do you need pictures to file an insurance claim?

While insurance providers don't generally require submitting photos when filing a claim, it's advisable to document damage as much as possible. Photos are an undeniable visual proof that can be very helpful when it comes to the following aspects:


  • Accurate documentation: Photographs accurately represent the condition before and after an incident. They capture crucial details that might be overlooked when relying on memory or written descriptions.
  • Speeding up the claims process: By presenting visual evidence upfront, you can significantly accelerate the claims process. Photo evidence allows insurance adjusters to quickly assess the situation, leading to faster resolutions.
  • Avoiding disputes: In cases where there might be disagreements over the extent of the damage or the value of items, pictures provide objective evidence that can help prevent disputes between the policyholder and the insurance agency.
  • Supporting legal proceedings: In more complex cases, where legal actions may be required, photographic evidence can serve as compelling evidence in court, strengthening your position.


When can taking pictures for insurance claims be helpful?

Taking pictures for insurance purposes can be particularly beneficial for auto and home insurance policies. In the event of an auto accident, capturing images of the vehicles involved, the accident scene, and any visible injuries can help substantiate your claim. Likewise, photographs are solid visual proof of damage caused by a natural disaster, burglary, or accidental incidents within your home.


Tips on taking pictures for home insurance claims

Taking pictures for insurance purposes requires a careful approach. Here are some valuable tips to make sure your insurance photos can be helpful when filing a claim for property damage:


  • Once you ensure you and your family are safe, capture photos as quickly as possible after the incident to accurately document the current property condition.
  • Take many shots from different angles to capture every aspect of the damage.
  • Include wider shots to give a clear understanding of the surrounding area and the extent of the impact.
  • Add credibility to your documentation by including date and time stamps.
  • Adequate lighting is vital to capturing a solid piece of evidence, so if the accident happens in the dark time of day, use the flash.
  • Take a photo of your house number to confirm the location.
  • Use a tape measure to demonstrate the size of an essential item or damaged area.
  • When taking pictures of appliances or whiteware, clearly capture model and serial numbers.
  • Maintain the authenticity of your photographs by avoiding any alterations or editing.
  • Before any potential incident, consider creating a photo inventory of individual items that you find especially valuable, such as rare coins, artwork, jewelry, heirloom items, etc. The photographic inventory can help maximize the benefits of your insurance coverage.




Tips on taking pictures for auto insurance claims

Accident photos can be helpful when filing claims with an auto insurance provider. Beyond verifying the extent of damage, they can go a long way toward facilitating the claims process and strengthening your case. Let's look at some advice on taking pictures that auto insurance experts will likely find helpful:


  • Take photographs of the accident scene as soon as possible after ensuring you don't need medical attention.
  • Make sure to photograph the entire accident scene, including all vehicles involved, their positions, and any road markings or traffic signs.
  • Take close-up shots of the damage to your vehicle and other involved vehicles from multiple angles. Include shots of the license plates for identification.
  • Capture the surrounding environment, weather conditions, and contributing factors like potholes or obscured road signs.
  • Photograph road conditions, skid marks, and debris, as they may provide crucial evidence for determining fault.
  • If there are any injuries, photograph them. Also, try to capture the contact information of any witnesses present.
  • Ensure your camera or smartphone settings include date and time stamps on each photo for accurate documentation.
  • Take multiple pictures - more visual evidence can help strengthen your claim.
  • Don't edit or alter the images to maintain their authenticity.


Taking pictures for insurance claims: do's and don'ts

While photos can help you get insurance coverage from home or auto insurance companies, there are some rules to follow to ensure the best possible outcomes.


Do's

  • take photos as soon as possible to capture the current condition accurately
  • take multiple shots from different angles to capture all relevant details of the damage or loss
  • ensure your camera or smartphone is set to include date and time stamps on each photo
  • take wider shots to provide context, such as the surrounding environment or the location of an incident
  • if possible, take photos of relevant documents like police reports or medical records to supplement your claim



Don'ts

  • don't edit photos to eliminate doubts about their authenticity
  • don't use pictures taken before the incident to avoid confusion or misleading information
  • don't rely solely on photos - if there are witnesses to the incident, obtain their contact information for potential future testimonies
  • don't forget to photograph the overall scene



How you can benefit from taking pictures with the ProofKeep app

The role of pictures for insurance companies shouldn't be underestimated. Visual documentation expedites claims and provides tangible proof, fostering trust between insurers and policyholders. Still, to be helpful in the claims process, the pictures must be clear, detailed, and, most importantly, authentic.


It might be challenging to prove the authenticity of pictures taken through a regular camera or a camera app on your smartphone since such files (including their metadata) can be easily edited. Here's where our application comes to save the day.


The ProofKeep™ app is an impartial witness, capturing video, audio, and photographic evidence of any event. Unlike digital pictures taken with other applications, ProofKeep™ ensures that the proof it captures always remains original and untampered, providing impartial, credible, and authentic evidence.

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Parminder Singh

Technologist, Conceptual Designer, Lifelong Learner, Story Teller
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